At Posterux©, all posters are printed on demand and custom-made specifically for you. As such, they are classified as personalised products, which means the standard 14-day right of withdrawal does not apply (in accordance with Article 16(c) of EU Consumer Rights Directive 2011/83/EU).
If your order arrives damaged, contains a printing error, or you received the wrong item, we will gladly send you a replacement free of charge. Please email us within 14 days of delivery at info@posterux.com and include:
Your order number
Clear photos of the damage or error
Once your request is reviewed and approved, a replacement will be shipped as soon as possible.
If your parcel has not arrived after the expected delivery time, please get in touch via info@posterux.com. If the courier confirms the order was lost, we will issue a replacement shipment at no additional cost.
If you're not satisfied with your order, we encourage you to contact us. While returns are not accepted for custom-made products, we are always happy to discuss your concern and find a fair solution together.
Because our products are made to order, returns and refunds are not possible in cases of buyer’s remorse or incorrect selection.
By placing an order on our website, you confirm that you understand and accept this policy and our terms and conditions.
If you have any questions about returns, damage, or your order, please contact us at info@posterux.com.
This policy is established in accordance with EU consumer protection law.
You can contact us easily through the live chat on our website or by email. We do our best to reply as quickly as possible – usually within 24 hours.
We're here to help – and we love hearing from you.
